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Please feel free to ask! Our staff will always do their best to answer your questions. Customer service is a top priority and we are always working to improve our web site. E-mail Questions to: info@fireartcorp.com Office Hours Monday - Friday, 8 am - 4 pm EST Phone: (814) 765-5918 Fax: (814) 765-7688 Mailing Address: Fire Art, LLC PO Box 1041 Clearfield, PA 16830 |
FAQsThe following is a list of frequently asked questions. Click on the question to jump to the answer below. Fireworks Shows/DisplaysHow much does an average show cost?How long is the average show? How far in advanced should we start planning for a show? What do you need to know about the shooting location? Will there be an inspection of the launch site? What about permits? What kind of insurance is needed? Ordering Fireworks OnlineHow do I create a New Account?How do I place my order online? How do I find a specific firework/effect/product? Can I call or fax in my order? Can I save my order and modify it later? Why do I need an ATF License? How do I know for sure that my order was placed? How do I make a change on my order after it has be placed? How do I check the status of my order? When/where can I pick-up my order? Do you delivery? Can you ship my order? Can you ship internationally? How do I pay for my order? How come the quantity on my order doesn't match what I entered? Why didn't I get everything I ordered? What do I do if I forgot my Username? What do I do if I forgot my Password? Answers - Fireworks Shows/DisplaysHow much does an average show cost? Because every show has different specifications, we don't put a price on "an average show". We customize each show to fit each venues individual needs. Small shows can start at $5,000 and large shows could exceed $30,000. The deciding factors will be the size, quality and type of shells being used. Also the length of the show, electronic or hand firing, music and/or choreography are deciding factors in pricing. >> Back to Top How long is the average show? 15-20 minutes is the typical length of an average show. The key factors involved in the show length are your budget or more specifically, how many firework shells/effects you are purchasing and the amount of time in between each. We will always recommend a shorter show duration time that has a steady firing of shells and effects over trying to extend the time by dragging out the show with lots of "black space" in between. We believe that the overall WOW factor of a expertly designed display is more important than how long it lasted. >> Back to Top How far in advanced should we start planning for a show? The more time that we have the better your display can be. Some of our largest displays have given us two years of planning and allowed us to custom order and custom build fireworks to make a display that is incredibly unique and unforgettably spectacular. However, we have been able to provide displays with as little as 10 days notice, however, this can only happen if the authorities that issue permits are willing to issue permits with a lot less than the desired amount of notice. Typically completing the contact 3 or more months before the display date is desirable. >> Back to Top What do you need to know about the shooting location? Fireworks can be safely fired from many locations, such as open fields, building tops, parking lots, bodies of water, etc. Although some locations are better than others, all locations need an area that can been secured to shoot the fireworks from, and an area for the audience. The basic rules include a minimum distance from the fireworks to the spectators, with smaller fireworks requiring less distance, and larger fireworks requiring more distance. Please contact us so that we can have one of our certified operators help you to select and evaluate your site. >> Back to Top Will there be an inspection of the launch site? Yes. In order to plan a safe display best suited to your location, Fire Art will visit your site before the show to view the lay of the land and measure distances between the show set-up area and the crowd line. >> Back to Top What about permits? Fire Art will take care of getting all the permits needed for your show. >> Back to Top What kind of insurance is needed? Fire Art has liability insurance that covers both the company and the sponsor as an additionally named insured. >> Back to Top Answers - Ordering Fireworks OnlineHow do I create a New Account? To create an account, click on the "Create an Account" link (located at the top right of the page). Fill out the form, then click the "Create My Account" button at the bottom of the page. You now have an account and may place your order online. Please retain your Username and Password for future logins. >> Back to Top How do I place my order online? Once you have created an account and/or have logged into your account, click the "Online Ordering" tab at the top of the page. Browse through our selection of fireworks, equipment and supplies. Enter the quantity you would like in the box next to the item description, you may enter quantities for multiple items at a time. Then click the "Add to Order" button. On long pages you'll need to scroll to the top or bottom of the page in order to find the "Add to Order" button. If you start to order items before you login, you will need to login or create an account before you can proceed to checkout. >> Back to Top How do I find a specific firework/effect/product? Once you are in the fireworks ordering section of the site, it's easy to use the Search box, located at the top of the page, to find a specific firework/effect/product. Use the drop down menus in the search box to define what you want to search for and then click "Search". If for some reason the Search is not working as expected, refresh the page and try again. >> Back to Top Can I call or fax in my order? We prefer that you place your order online. If you are having a problem with the web site, please call us at (814) 765-5918 for assistance. We will be happy to help you complete your order. >> Back to Top Can I save my order and modify it later? Yes. Once you login and start to create an order, our system will automaticly retain your order. The order in progress will be displayed the next time you login. You may continue to modify the order as many times as you like before you check-out. NOTE: You may only work on one order# at a time. For mulitple orders, you must complete the check-out process before you can start the next order. >> Back to Top Why do I need an ATF License? The Bureau of Alcohol, Tobacco, Firearms and Explosives regulates via licensing the sale, possession, and transportation of firearms, ammunition, and explosives in interstate commerce. Class B fireworks, are rated as 1.3G explosives. Therefore you are required to have a ATF license if you want to purchase them. By law we are required to have a valid copy of this ATF license, with an original ink signature (we prefer blue ink) on file, before we can transfer ownership of the fireworks. For more information visit www.atf.gov. For applications please contact the National Licensing Center by Email - NLClicenseapplication@atf.gov, or call (304) 616-4400. >> Back to Top How do I know for sure that my order was placed? After you place your order you should go to step 4 "Confirmation and Order Summary" in our checkout process. As long as you have entered a valid e-mail address for your account, a copy of your placed order is automatically e-mailed to you. If you did not go to step 4 or receive a confirmation e-mail after placing an order, please call our office at (814) 765-5918 for assistance. If you did not enter a e-mail address for your account you can call our office for confirmation. >> Back to Top How do I make a change on my order after it has be placed? Once an order is placed, it can only be modified by an employee. If you want to add to your order you can start another order and then contact us to have the orders combined into a single order. If you wish to remove an item from your order, just contact us to make the change. >> Back to Top How do I check the status of my order? The best method of checking on your order is to e-mail us at info@fireartcorp.com. Or if you prefer you may call our office at (814) 765-5918. >> Back to Top When/where can I pick-up my order? Please call our office at (814) 765-5918 to schedule your pick-up time and location. >> Back to Top Do you delivery? Most fireworks orders require a customer pick-up. We often offer free delivery to various pyrotechnic events (MPAG.org shoots, PGI.org conventions & some WPA Winter Blast events) if we already have a truck schedule to go to the event. Special arrangements may be available for the delivery of large orders. Please call our office at (814) 765-5918 if you would like more information. >> Back to Top Can you ship my order? We use UPS or FedEx ground service to ship most supplies and equipment orders. If you would like these items shipped, please selecting this during the checkout process and a staff member will contact you either by e-mail or phone to inform you of the additional shipping charges. Under most circumstances we don't ship any fireworks. However special arrangements may be available for shipping or delivery of large orders. Please call our office at (814) 765-5918 if you would like more information. >> Back to Top Can you ship internationally? We use UPS or USPS international services to ship most supply and equipment orders. If you have an account with a different carrier, we will prepare your order and send you the required infomation for booking your shippment. Please place your order online (no payment is required at time of ordering), before asking how much shipping will be. Shipping charges vary greatly. We require a complete delivery address before we can estimate shipping charges. Charges are base on the size/wieght and number of the packages. A $25 international processing fee will be added to your order. We cannot ship any fireworks or hazordous goods internationally. Please email our office at info@fireartcorp.com if you would like more information. >> Back to Top How do I pay for my order? Once you have completed your order, click the "Proceed to Checkout" button. In step 2 of the checkout process you will select the method of payment you want to use. Fire Art accepts cash, check, Visa, Master Card, Discover or PayPal payments. For cash or check payment your total automatically reflects a 3% discount. For Visa, Master Card, Discover or PayPal the 3% discount will be removed. The specific instructions for processing your payment will be shown at step 4 of the checkout process and will be included in your confirmation e-mail. If your order requires shipping, additional charges will apply and a staff member will contact you by e-mail or phone to inform you of the total due. Currently we recommend that cash is paid in person, checks can be mailed or received in person, credit card payments are processed over the phone at (814) 765-5918 from Monday - Friday, 8 am - 4 pm EST EST, M-F or at the point of sale (in person) and PayPal is processed online at www.paypal.com. >> Back to Top How come the quantity on my order doesn't match what I entered? Our inventory software will not allow you to order a quantity of anything that exceeds our current inventory. Please review your order carefully to see if the quantities you entered match the quantities actually being ordered before you click the "Proceed to Checkout" button. If you enter a quantity more than what we have in stock, when you apply the changes to the order, a warning message will be given during the time your order is being recalculated. The quantity shown on your order will be equal to what is available. >> Back to Top Why didn't I get everything I ordered? To qualify for our no substitutions guarantee, you must pre-pay at least 50% of the total amount due. This is a non-refundable deposit. Once this deposit is received, we will remove the items on your order from our sellable inventory. There have been times when items are available at the time you place your order, but before we receive the deposit, someone else orders the same thing and pays first. When this happens... he who pays first gets it. >> Back to Top What do I do if I forgot my Username? Please call toll-free (877) 223-3552 if you require any login assistance. >> Back to Top What do I do if I forgot my Password? For security reasons we are not able to recover your password. If you forget your password, please call toll-free (877) 223-3552 and a staff member can enter a new password for you. |